Chain ESG Platform Terms of Service

The Chain ESG platform (https://www.chainesg.cn) is a service platform developed by Chain ESG (“we”, “us” or “our”). Before using the platform, you should read and comply with these Chain ESG Platform Terms of Service (these “Terms”). These Terms are a legally binding agreement between you and us. Please make sure you understand each clause and consider carefully whether to accept them.

If you tick “I agree to the Chain ESG Platform Terms of Service”, or you register, log in, or actually use Chain ESG services in a way that shows you accept these Terms, or you continue to use our services after these Terms or an updated version have been shown or sent to you, or you otherwise indicate that you agree, you fully accept all of these Terms. If you do not agree to these Terms or any clause in them, stop using the services at once. If you do not have full civil capacity, you generally may not accept these Terms or use our services on your own.

Some features may have their own agreements, policies, rules, standards, or guidance. Those documents supplement these Terms and have the same legal effect. When a feature has extra terms, we will make that clear to you.

1. User conduct

1.1 Users must follow the platform’s rules and procedures.

1.2 Users must not interfere with our services or systems in any way.

1.3 Users must not misuse other users’ data.

1.4 Users must not use our services to:

• (1) access a computer information network or its resources without permission;
• (2) delete, alter, or add to the functions of a computer information network without permission;
• (3) delete, alter, or add to data or applications stored, processed, or transmitted on a computer information network without permission;
• (4) create or spread destructive programs such as computer viruses;
• (5) otherwise endanger the security of computer information networks.

1.5 Users must not break the law, these Terms, or platform rules, or infringe others’ lawful rights.

1.6 If we find or receive a report that your use of the system breaks the above or any other part of these Terms, we may decide independently and delete, block, or disconnect the relevant content. Depending on the nature of the conduct, we may also restrict, freeze, or terminate your account and pursue legal liability.

1.7 You are legally responsible for your conduct while using Chain ESG. That includes, without limitation, compensating injured parties, and fully reimbursing us (including damages, legal fees, and other reasonable costs) if we first bear administrative penalties or infringement damages caused by your conduct.

2. Account issuance and use

2.1 Accounts and initial passwords are obtained by customers through online registration.

2.2 You must keep, use, and maintain the account and account information you obtain on the Chain ESG platform. Keep the account and password safe and take responsibility for all activity under the account. You may not give, lend, rent, transfer, or sell the account.

2.3 We are not liable for leaks, lost accounts, faults, or losses caused by reasons not attributable to us, or by your failure to keep, use, or maintain the account properly.

3. Risks and liability

3.1 We only provide storage and technical support for data collected when you use ESG questionnaire, assessment, and similar services. We give no warranty of any kind for ESG assessment results or reports generated by the system. Those results and reports are not ESG consulting by us, and are not legal, investment, or financial advice.

3.2 We do not warrant that ESG assessment results or reports will meet your needs, or that Chain ESG services will be uninterrupted. We are not legally liable if you cannot use the platform normally because of network conditions, communication lines, third-party websites, or requirements of authorities, or for any other reason.

3.3 Information you enter on the platform (including, without limitation, content in current product features) reflects your own information and is not our position or view. As the author, you are responsible for what you publish. Disputes arising from that content are borne entirely by the publisher, including joint and several liability. We bear no legal or joint liability.

3.4 If we find or receive a complaint that you have broken these Terms, laws, regulatory requirements, or public order and good morals, or we have reasonable grounds to believe that may be the case, we will take necessary measures. We may also retain relevant information as required by PRC law and report it to the competent authorities.

3.5 We may provide registration information, identity information (if any), and contact details of users involved in a matter to competent authorities when required by judicial or regulatory bodies, or in litigation and other legal proceedings.

3.6 We will try to make the service convenient, but technical issues can be unforeseeable and may cause data loss or interruption. You understand and agree that you use Chain ESG at your own risk. We expressly disclaim all warranties, including without limitation warranties of accuracy, security, fitness for a particular purpose, and non-infringement.

3.7 We are not liable for damages if you cannot use the services in situations including, without limitation:

• (1) personal information leaked because you told others the password or shared the account, or leaked for reasons not attributable to us;
• (2) temporary system shutdown because of government control;
• (3) consequences of force majeure;
• (4) scheduled system maintenance;
• (5) interruption or delay caused by hacking, telecom adjustments or faults, or system upgrades.

3.8 If you publish content on the platform that infringes others’ intellectual property or other lawful rights, we may delete it and reserve the right to refer the matter to judicial authorities. Intellectual property in the products and services (including without limitation web pages, interface design, text, images, and audio/video) belongs to us or the relevant rights holders. No one may use it or create derivative works in any form without our or the rights holder’s prior written permission.

3.9 When using the platform you must obey the law and keep the ability to judge information. To the extent permitted by law, we are not liable to you or any third party for the risk that content you publish is forwarded or shared, or that you receive misleading, fraudulent, threatening, defamatory, or other illegal or harmful content from others.

3.10 Without our prior written consent, you may not copy platform data or information, or provide all or part of it to any organisation or individual, or use all or part of it to develop derivative products. You may not use all or part of the data or information for any illegal purpose.

3.11 We are not liable to you if performance is delayed or we fail to perform because of causes reasonably beyond our control, including without limitation natural disasters, strikes or unrest, shortages or rationing, riots, acts of war, government acts, failures of communications or other facilities, or accidents.

4. Change, interruption, or termination of services

4.1 To serve you better, or because of changes in law, policy, technology, or product features, we may revise these Terms from time to time. You can read the latest version on the Chain ESG service pages. If you continue to use Chain ESG, you accept the revised Terms. If a dispute arises, the latest user terms apply. If you object to the revised Terms, stop using the services and contact us.

4.2 Given the nature of the services, you agree that, after reasonable public notice and in line with law, we may change, interrupt, or terminate the services at any time without liability to you or any third party.

4.3 You understand that we need to maintain the platform or related equipment from time to time. If that causes a reasonable interruption, we are not liable.

4.4 We may interrupt or terminate the services under these Terms at any time (including paid review services and paid membership) without liability to you or any third party if:

• (1) you break the usage rules in these Terms;
• (2) you use paid membership without paying the applicable fees.

5. Privacy

We take protection of user information seriously. When you use Chain ESG, you may need to provide company information so we can serve you and give technical support, or content you create, fill in, or publish may involve company information. We will protect your rights to view, correct, and delete related company information as required by law, and use technical and security measures to protect the company information you provide. See the Privacy Policy for details.

6. Intellectual property

6.1 You represent that content you upload or publish when using the Chain ESG website and related services (including without limitation text, images, video, audio, and all parts of that content) is original to you or lawfully licensed.

6.2 You authorise us to use your name, trademarks, and logos in publicity and promotion, but only to show that you are our customer or partner.

6.3 Intellectual property (including without limitation copyright, trademarks, patents, and trade secrets) and related rights in content we provide on the platform (including without limitation software, technology, programs, web pages, text, pictures, images, audio, video, charts, layout, electronic documents, and data) belong to us. Without our written permission, no one may, for commercial or non-commercial purposes, themselves or through a third party, implement, use, or transfer those rights (including without limitation copying, distributing, renting, exhibiting, broadcasting, communicating, adapting, translating, compiling, or displaying them).

7. Services and fees

7.1 “Services” means the software and technical services we provide through Chain ESG to support companies’ ESG work. You understand and agree that, because of platform structure or business strategy, we may temporarily or permanently change or stop some or all Services without written notice to you or your consent. If that happens, we will announce it on the platform.

7.2 For the “ESG questionnaire” service, unless you request a review, we will not send ESG questionnaire data you upload to reviewers. That data will not be used for purposes other than providing ESG questionnaires or assessments to your chain owner, unless you authorise otherwise.

7.3 Chain ESG offers paid review or paid membership. You may choose whether to buy and which plan. Not buying does not affect services offered to non-paying members.

7.4 Paid service fees are non-refundable. Please choose carefully. Amounts include VAT on the services.

8. Termination of access

8.1 You agree that when we terminate your use of the Services under these Terms, we will notify you at the same time (including without limitation in-product messages, SMS, phone, or email). You acknowledge that we may immediately invalidate your account, revoke the account and all related materials stored in it, or bar further access to those files or the Services.

8.2 After termination, except as required by law, we have no duty to keep any information in or related to the former account, or to forward unread or unsent messages to you or a third party. You must back up your information and data stored in the services. You agree we are not liable to you or any third party for terminating access to the Services.

9. Breach and indemnity

Without limiting other remedies, if any of the following occurs we may immediately warn you, suspend or permanently terminate your user status, delete any of your existing information, and remove any materials you display on the website:

• (1) you break any provision of these Terms;
• (2) we cannot verify or authenticate your information;
• (3) there is conduct that may create adverse legal liability or risk for you or us.

If a third party claims against us, our members, or our agents because you broke these Terms or other rules, broke the law, or infringed a third party’s rights, you must fully indemnify us, our members, and our agents (including court costs and other professional fees).

10. Notices

10.1 We may send notices and prompts by one or more of: in-product prompts, website announcements, system notices, official admin-account notices (public or private), SMS, email, third-party push, and in-site messages. A notice is deemed delivered when it is successfully sent.

10.2 If you do not receive a notice because the mobile number or other details you gave are wrong, or for other reasons not attributable to us, that does not affect the notice’s effect on you.

11. Governing law and disputes

11.1 Formation, validity, performance, interpretation, and dispute resolution of these Terms are governed by the laws of the People’s Republic of China (excluding the laws of Hong Kong, Macao, and Taiwan), excluding conflict-of-law rules.

11.2 If any clause is wholly or partly invalid or unenforceable for any reason, the remaining clauses remain valid and binding.

11.3 Disputes should first be resolved through friendly consultation. If that fails, both parties agree to sue in a people’s court with jurisdiction at Chain ESG’s location.

12. Miscellaneous

12.1 Section headings are for convenience only and do not define, limit, interpret, or describe the scope of a clause.

12.2 Other rules and documents we publish on Chain ESG form part of these Terms and have the same effect. If they conflict with these Terms, these Terms prevail.

12.3 These Terms were last revised on 1 August 2026. Chain ESG has the final right of interpretation.